Nova is not dead, but buried alive

Filed under: Japan in the News
Posted by Ken Worsley at 12:08 am on Sunday, June 17, 2007

Nails keep getting hammered into the still-open coffin with the name NOVA written on it. This morning, Matt Dioguardi of Liberal Japan alerted us to a series of articles detailing the Ministry of Health, Labor and Welfare’s decision to stop providing subsidies for Nova students who qualify for the government-sponsored “kyufukin” training program (Full description of the program in Japanese).

Under this program, students who attend a certain minimum percentage of classes are eligible to receive a healthy chunk of their tuition as a refund from the government. Needless to say, Nova’s inability to be a provider of Kyufukin-eligible courses will further hurt their ability to conduct sales; the Nikkei refers to the ministry’s decision as a “major blow” to the nation’s largest language school operator.

We now have several sources reporting that Nova President Nozomu Sahashi is considering a ‘parnership’ with another firm in order to keep the firm afloat. The company is reportedly selling off property (when property values are climbing in Japan’s metropolitan areas), and 13.9 billion yen in cash and savings that had been booked on the firm’s 2005 financial statements had dried down to 4.1 billion yen as of March 31, 2007. In addition, there are reports that a large number of students, worried about the company’s ability to survive, have been canceling their contracts.

One part of Sahashi’s interview with the Yomiuri jumped out at me:

Though Sahashi admitted that several firms in various industries had offered to form partnerships with Nova, he rejected the possibility of a business affiliation with another English school. “Other English conversation schools wouldn’t help us to regain the public trust, and we couldn’t expect any benefits from such a partnership, either,” Sahashi said. “I don’t want to tie up with a fellow trader.”

It sounds like he’s saying they’re as bad as he is. That aside, I’d find it hard to believe that anyone would get involved with a capital tie-up with Nova, especially if Sahashi were to remain on board. As the Yomiuri put it, “According to one source, a large retailer had discussed a possible business affiliation with Nova through a fund, but gave up on the plan because the two companies could not agree on the conditions.”

When someone tosses you a lifejacket, it’s hard to argue over the color.

At the same time, worse companies have been saved. I don’t think it’s impossible for someone to come in and save Nova, but this case is particularly puzzling. They have great locations, yet seem to disprove the maxim that “Location is everything.” They are selling off property when the property market is booming, which leads me to believe that they are desperate and don’t expect to raise money from dumping shares - or, they need cash really fast. From a management consulting point of view, I see nothing in the Nova corporate culture worth saving - nothing at the management level that tells me they know what to do in a situation like this. Talk about shit-on-a-plate for risk management - their best defense against a government shutdown of part of their operations is to sell off their most valuable future assets and beg others to buy them out of their own equity swamp…Where did these clowns get their MBAs? Oh yeah…

I don’t imagine many companies being in the position to come in and set things straight at Nova. We’re talking about regaining confidence with customers, employees, suppliers, creditors and even more: Someone who could financially withstand the government-imposed conditions on the company’s business activities. I estimate that one would need to invest $60 million in buying up shares in the company before gaining control at the board level. The risk/reward just isn’t there. Given the fact that the big schools continue to lose market share to smaller, independent schools, why not use that money to start a series of smaller, more specialized schools that address student needs and create an environment that is geared towards personal success, which is truly marketable?

Nova’s business model, based upon signing people up to long contracts and not having to refund them, is dead - and it’s time for something new.


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Comment by John

June 17, 2007 @ 12:46 am

I think you’re sort of right - it’s hard to tell how much it would be worth it to spend on them when most of what they own is worthless. Their locations might be ok, but if they rent, it’s better to get in touch with the landlords and outbid to force them out, since you’ll be there longer (with a good IB backer). They’ve lost all clout to counter such moves from somone with enough cash and savvy to pull it.

Pingback by Japan News for June 18, 2007 » Japan Probe

June 18, 2007 @ 3:00 pm

[…] NOVA Not Dead Yet: Nails keep getting hammered into the still-open coffin with the name NOVA written on it, reports Trans-Pacific Radio. [Link] […]

Comment by DeOrio

June 18, 2007 @ 7:01 pm

Where did these clowns get their MBAs? Oh yeah…

Oh yeah, from the same place Nova’s instrcutors get their teaching certifications (or, in the case of a growing section of their foreign workforce, the BAs they don’t have, either.)

The only reason I can see for someone to tie up with Nova at any time would have been for the recognizable brand image. Obviously, that’s shot. Why would anyone bail Nova out or have anything to do with it? What would Nova be able to bring to the table?

I think we’re on a deathwatch - not tomorrow, but not in the world of tomorrow, either.

Comment by ken

June 18, 2007 @ 10:53 pm

I think it’s hard to find fault with the teachers. They seem to be a lot better at what they do than the management.

Comment by DeOrio

June 19, 2007 @ 12:12 am

I didn’t mean that to be fault-finding with the tutors as much as with the management, who first (falsely) claimed that their instructors were certified teachers, then (falsely) claimed that all of their instructors had BAs or higher, and, in my own experience, told customers things like, “Garrett has an MBA,” (I don’t) while also telling the same customer, “He majored in teaching business English,” which is not even possible.

In other words, the misrepresentation is far more widespread than just screwing customers on contract issues.

The instructors are expected to be native speakers of their languages, to show up, be somewhat friendly, and try to answer questions. The overwhelming majority do so. I think it’s fairly safe to say that the instructors are better at their jobs than the management are at theirs at almost all such schools.

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June 19, 2007 @ 6:38 pm

NOVA…

                     
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関連記事を引用し、優良サイト様を紹介します。☆・他記…

Pingback by English Roulette « I, Shingen

June 19, 2007 @ 9:40 pm

[…] As Ken over at TPR wrote: Nova’s business model, based upon signing people up to long contracts and not having to refund them, is dead - and it’s time for something new. […]

Comment by Joel

June 20, 2007 @ 2:08 pm

>Where did these clowns get their MBAs? Oh yeah…

They don’t have MBAs because 1) NOVA hires and promotes almost entirely from within, which i why a guy with a Chemistry degree was my supervisor and 2) MBAs and most Master’s degrees for that matter, are not important in corporate Japan, unless you are in gaishikei, or in academia.

Having been on the inside, I know that NOVA is a shady corporation with no regard for employee morale. It’s time to wake up, or go bankrupt.

Comment by ken

June 20, 2007 @ 3:26 pm

MBAs and most Master’s degrees for that matter, are not important in corporate Japan

Certainly not as valued as in the US, but they are important, or else so many of the big firms wouldn’t spend so much on sending guys over to programs in the US every year.

At any rate, Joel, I think you’re very right about Nova. There certainly doesn’t seem to be a focus on developing competent management. And it seems that their employee morale is abysmal: There was an article on that in the Japan Times today, though I’m not sure what to make of their ‘union’

Comment by DeOrio

June 20, 2007 @ 4:00 pm

Morale seems to be the basis for promotion within Nova. During my tenure there, I was offered a promotion (days before I turned in my resignation) and many of the reasons cited did not exactly instill confidence: I’d had no disciplinary action against me, students said good things about me, the school manager said I was a pretty nice guy, etc. I guess those are indicators that I can work with others, but wouldn’t make me give me managerial duties.

Pingback by Liberal Japan » Blog Archive » NOVA made fixed bids — for shame

June 22, 2007 @ 3:42 pm

[…] 2007/06/17 Nova is not dead, but buried alive, Trans-Pacific Radio; No more subsidies for students. […]

Comment by osakaobachan

June 25, 2007 @ 11:58 pm

I worked for Nova in the flagship school in downtown Osaka, and it’s pretty Japanese- if someone has a problem with you they don’t tell you directly, they say whatever they have to say to get people to sign, regardless of whether it’s a half truth, they do not properly train ANYONE that works there, the Japanese staff are disgustingly overworked, and the morale amongst the teachers is nonexistent. Really, who on earth makes the decisions in that company? I wouldn’t exactly like to see the company go under, but if it happened I would certainly laugh my ass off.

If you work there, steal all the office supplies you can!

Comment by Marty

June 26, 2007 @ 4:48 am

I taught there too, for a year. I found it hard to believe that they even stayed in business, but there was no serious competition and they were able to get away with lying and cheating. As long as that can go on, and the customers have no idea what they’re buying, it’s business as usual.

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